Returns & Refund Policy

Last updated: 2026-08-03

Damaged or incomplete deliveries

If your delivery arrives damaged or incomplete, contact support@sasteminc.com within 7 days of delivery. Include your order details and, where possible, a photo of the item — this speeds up the review.

How refunds and replacements are handled

Once we've confirmed the issue, we'll arrange either a refund or a replacement, whichever you prefer. We aim to resolve claims within a few business days of receiving the required information.

Delivery timing

Delivery windows quoted at the time of your enquiry are estimates, not guarantees, and depend on an accurate delivery address. See Delivery Information for standard timeframes.

Warranty claims

Faults arising after delivery (not related to shipping damage) are covered separately under our product warranty.

Contact

Questions about a return or refund: support@sasteminc.com.